116 Agnes Rd, STE 200, Knoxville, TN 37919

Our Services

Our team specializes in providing expert IT support and Help Desk services that can efficiently troubleshoot your technical issues. We offer innovative End Point Protection and Response solutions that are designed to keep your security up to date and prevent any potential cyber threats. Our team also specializes in conducting thorough vulnerability scanning, Penetration Testing, and Compliance Assessment services, ensuring that your organization remains compliant with industry standards. Trust us to provide comprehensive IT services that enable your organization to achieve its goals while keeping your systems running smoothly. Take a look below for more information on our services.

IT Support & Help Desk

IT support and help desk provide technical assistance and resolve issues for end-users, ensuring smooth operation of computer systems, software, and hardware. IT support covers a broad range of services, including troubleshooting hardware and software problems, maintaining system security, and managing user accounts. Help desk focuses on customer support and incident management, serving as a centralized point of contact where users can report issues, ask questions, or request assistance. Both IT support and help desk ensure uninterrupted technology operations, minimize downtime, and enhance user productivity, playing a crucial role in maintaining customer satisfaction and enabling employees to utilize technology effectively in their daily work.

End Point Protection and Response

Endpoint protection and response (EPR) secures and manages endpoints like computers, laptops, mobile, and servers from various threats. It involves deploying antivirus software, firewalls, intrusion detection systems, and other security tools to prevent, detect and block threats. Endpoint response or endpoint detection and response (EDR) involves monitoring and investigating endpoint activities to detect and respond to security incidents. EDR solutions collect and analyze endpoint data to identify signs of compromise and provide incident response capabilities, such as containment, threat isolation, and remediation actions. By continuously monitoring and protecting endpoints, organizations can strengthen their overall security posture and respond effectively to security incidents.

Vulnerability scanning

Vulnerability scanning is a proactive process that identifies security issues in computer systems. It uses specialized software tools to scan and analyze the target environment for potential weaknesses and misconfigurations. These scans examine various aspects of the system and look for known vulnerabilities, outdated software versions, weak passwords, open ports, and other common misconfigurations. Regular vulnerability scans help organizations proactively identify and address security weaknesses before they can be exploited by malicious actors, helping to prevent data breaches and unauthorized access. Vulnerability scanning is part of a comprehensive security program and is often combined with other security practices, such as patch management and penetration testing, to ensure a robust defense against potential threats.

Penetration Testing

Penetration testing is a cybersecurity service that simulates real-world attacks on your technology infrastructure to uncover any vulnerabilities or weaknesses that could be exploited by malicious individuals. The process involves planning, reconnaissance, vulnerability scanning, and controlled exploitation. The experts provide you with a detailed report that outlines the discovered vulnerabilities and recommendations for improving your security. Penetration testing allows you to proactively identify and address security risks before real attackers can exploit them, and it gives you peace of mind knowing that your systems have been thoroughly tested by professionals. It helps you make informed decisions about how to strengthen your security measures and protect your sensitive data.

Compliance Assessment

Compliance assessment evaluates your organization's compliance with industry standards and legal requirements. Experts assess your business practices, policies, and systems to identify gaps and non-compliance areas. They provide a report with recommendations to achieve compliance. This assessment helps you protect sensitive data, mitigate risks, and meet legal obligations.